As a Lead Engineer, you will be an integral member of the Business Systems team within Servicing! You will collaborate with Engineering, Product, Operations and key stakeholders to craft and deliver technical solutions to business problems and transform the way Service Agents thrive. You will lead high-impact projects from inception to completion, ensuring alignment with strategic goals and measurable results.
The Customer Outcomes Platform Architect is an advisory role, responsible for helping our customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. This entails establishing and supporting best practices around instance strategy, technical governance, core data, integrations and the overall health of the platform. This role interfaces with the customer across executive, platform owner, enterprise architects and development teams.